Refund Policy

I want you to feel confident when purchasing a piece from Anthony Bray-Heta Jewellery.

Because each piece is handcrafted and many items are made in small quantities or from natural materials, the following conditions apply to returns, exchanges and cancellations.

Ready-Made Jewellery — Change of Mind

Change-of-mind returns or exchanges are accepted within 14 days of delivery, provided the item is:

• Unworn and unused

• In its original condition

• Returned with its original packaging

Please contact me before returning an item so I can confirm the return details.

Return postage for change-of-mind returns is the responsibility of the customer.

Once the item has been received and inspected, an eligible return may be issued as store credit, which can be used toward another piece.

Sale or clearance items are final sale unless the item is faulty.

Incorrect Size or Fit

If you’re unsure about sizing, please contact me before ordering and I’ll be happy to help.

If a ready-made item needs to be exchanged because of size or fit, please contact me within 14 days of delivery.

The item must be returned unworn and in its original condition and packaging.

Where an exchange is not possible, an eligible amount may be issued as store credit toward another piece.

Custom & Commissioned Pieces

Custom and commissioned pieces are created specifically for you.

Once design, sourcing of materials or production has commenced, payments become non-refundable, as time, materials and production costs have already been committed to your piece.

If you decide not to continue after work has begun, any eligible amount may be held as credit toward a future piece, rather than refunded.

I’ll always aim to discuss any concerns with you first and find a fair way forward.

Changing or Cancelling an Order

If you need to change or cancel an order, please contact me as soon as possible.

For ready-made items that have not yet been dispatched, I’ll do my best to make the requested change.

For made-to-order or commissioned pieces, changes may not be possible once work has begun.

Afterpay, ZipPay & Other Payment Services

If your purchase was made using a third-party payment service such as Afterpay or ZipPay, any approved return or credit will be handled in accordance with the return outcome and the payment provider’s applicable terms.

Please contact me before returning the item so I can guide you through the process.

Handmade & Natural Variations

Each piece is individually handcrafted, so subtle differences may occur from one piece to another.

Natural materials such as bone can also vary in colour, tone, grain and surface character.

These natural variations are part of the individuality of the piece and are not considered faults.

Faulty or Damaged Items

If your item arrives faulty, damaged or significantly different from what was ordered, please contact me as soon as possible with your order details and photographs where relevant.

I’ll review the issue and work with you toward an appropriate solution.

This change-of-mind policy does not affect your rights where an item is faulty.

Need Assistance?

If you have any questions about a return, exchange, cancellation or sizing issue, please contact:

Anthony Bray-Heta Jewellery
Email: brayheta@icloud.com