Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.
If you receive your item and decide it's not right for you, I do offer a credit note which is valid for 12 months. I do not offer a refund for change of mind or incorrect selection of size.
1. To start a return, you can contact us at email@example.com
2. Return the item within 30 days of purchase.
3. Ensure the product is unworn, in original condition.
Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 12 months from the issue date.
WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?
If you are unsure about sizing we recommend contacting me via email at firstname.lastname@example.org before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase. When your item is received + accepted for return, you will be issued a store credit which can be used within the next 12 months.
RETURNS - AFTERPAY + ZIPPAY
When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 12 months from the date of issue.
CAN I CHANGE MY ORDER ONCE I PLACE IT?
Please contact me via email email@example.com as soon as you realise there is an issue with your order + I'll try to help.
MY PRODUCT SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?
My jewellery is handcrafted which is more exclusive. Pieces may differ slightly from photos due to the mediums I carve, e.g. bone. I try my best to match every item to ensure they are as close as possible to the natural colour of the medium I carve but please take in mind each piece is quite unique with colour and grain.
Sterling silver or gold won't differ.
WE ARE HERE TO HELP!
If you need further assistance we recommend using my online chat or email me at firstname.lastname@example.org and I'll will get back to you as soon as I can.