Shipping
Delivery Time
"Estimated delivery time in Australia 1-3 business days , International 5-10 business days. Items are dispatched in 24-48 hours upon completion“
Depending on which item you order it may take 2 - 4 weeks to create. Following the completion of the order parcels are shipped Express Post for Domestic (1-3 business days delivery, signature require) or for International Express Registered Post (5-10 business days depending on what region you are in).
Please be patient with these times as my jewellery is handcrafted by me without any extra assistance.
Shipping Information
I know how important it is to receive your order quickly and I aim to send your orders out as fast as possible. Orders placed before midday are in most cases posted out the same day, if not the following business day. High volume periods and other factors may affect this timeframe. In rare cases you may be contacted before I can release your parcel, as soon as I can confirm any information required, your parcel will be on its way.
Postage & Tracking Your Parcel
Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days.
If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from.
If you have not received your parcel within 25 business days of your order being shipped please notify us at brayheta@icloud.com and I will begin an investigation into the matter.
Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. I will try my best to ensure you receive your parcel asap.
SECURITY
In rare cases, you may be contacted before we can release your parcel. As soon as we confirm any information required, your parcel will be on its way. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the authorities.
Covid-19
Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. I reserve the right to extend my delivery times if I required to close for a period, have decreased family/friends or have uncontrollable timeframes by a postal service.
Taxes & Duties
Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and are usually determined by the value of your order. If you choose not to pay taxes and duties and your order is returned to me I will refund your order minus shipping and any fees and charges your order had incurred due to this process.
Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks.
Incorrect Information & Failure to Collect
In many instances, once your order has been placed no changes can be made to shipping details. I always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at baryheta@icloud.com and I will try our best to correct the mistake.
If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.