Delivery & Shipping

Each piece is individually handcrafted, so preparation times vary depending on whether the item is ready-made or made to order.

Processing & Dispatch

Ready-made pieces are generally dispatched within 1–2 business days.

Made-to-order and handcrafted pieces generally require 3–4 weeks before dispatch, depending on the design, materials and level of detail involved.

If you need your piece by a particular date, please contact me before ordering and I’ll let you know what may be possible.

Australian Delivery

Orders within Australia are sent using Express Post with tracking and signature on delivery.

Once dispatched, delivery is generally 1–3 business days, depending on your location.

International Delivery

International orders are sent using a tracked express service where available.

Delivery is generally 5–10 business days after dispatch, depending on the destination.

Please allow additional time for customs processing or delays within your local postal network.

Tracking

Once your order has been dispatched, you’ll receive an email containing your tracking information.

If you haven’t received your tracking email, please check your junk or spam folder before getting in touch.

Customs, Taxes & Duties

International orders may be subject to import duties, taxes or customs charges imposed by the destination country.

These charges are not included in the purchase or shipping price and are the responsibility of the customer.

If a parcel is returned because applicable duties or charges were not paid, any refund will be less the original shipping cost and any fees associated with the return.

Incorrect Addresses & Uncollected Parcels

Please check your delivery details carefully before completing your order.

If you notice an error, contact me as soon as possible. I’ll do my best to update the details if your order has not yet been dispatched.

Postage costs cannot be refunded where a parcel is returned because of an incorrect address or because it was not collected.

Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside my control, including customs processing, public holidays, postal disruptions or severe weather.

If you’re concerned about the progress of your delivery, please contact me and I’ll assist where I can.